Our Services
We work alongside system integrators, contractors, and resellers from product selection through to after-sales — so you can deliver with confidence.
As the authorized distributor for Artsound, JUNG, ONE Light, and ComfortClick across the Middle East, we maintain regional stock and handle logistics so you receive products on time. Whether it's a single unit for a showroom or a bulk order for a large-scale project, we ensure reliable supply with competitive lead times.
Choosing the right product for a project requires more than a catalogue. Our presales team works with you to understand the project scope, recommend the right products and configurations, verify system compatibility, and prepare technical documentation. We help you specify with confidence before the first order is placed.
For complex installations — multi-zone audio, KNX automation, integrated lighting — we provide design-stage assistance. This includes system architecture recommendations, layout guidance, product scheduling, and coordination with the project's broader technical requirements. We work as an extension of your engineering team.
Our relationship doesn't end at delivery. We provide ongoing technical support, troubleshooting, warranty processing, and product replacement. If an installation encounters an issue, we work with the manufacturer on your behalf to resolve it quickly — minimizing downtime and protecting your reputation with your client.
How We Work
A typical engagement with Dedott follows a straightforward process designed to give you clarity and support at every stage.
Share your project requirements, product interest, or technical questions. We respond within one business day with a dedicated point of contact.
Our team reviews the project scope and recommends the right products and configurations. We provide specification sheets, pricing, and lead times.
Products are sourced from authorized channels, quality-checked, and delivered to your site or warehouse. We handle customs and logistics.
Post-installation, we remain available for technical support, warranty claims, and any product issues. Your success is our success.
Industries We Serve
Our brands and services support a wide range of project types across the region.
Luxury villas, apartments, and high-end residences requiring premium finishes in audio, lighting, switches, and automation.
Hotels, resorts, and serviced apartments where guest experience depends on integrated lighting, audio, and room control systems.
Office buildings, retail spaces, and mixed-use developments that demand scalable, standards-compliant building technology.